Founder-operated support
Direct product, billing, and security support.
Prelaunch inquiries are handled by the Veyact operator at the published support address. When subscription sales open, Paid Alpha support will target a first response within one business day. No uptime or resolution SLA is included.
hello@veyact.com
Include the plan name, operating system, Runrail version, and a short redacted description. For billing help, include only an invoice or Checkout Session reference when requested. Never send card data, a recovery code, repository content, credentials, or API keys.
Cancellation will be available through the Stripe-hosted billing portal in the subscriber console. After sales open, refund requests will be reviewed only under the policy version recorded at checkout. The pre-release policy is published for review while checkout remains closed.
Escalation boundary
- billing and access incidents are handled before product questions
- security reports use the subject Runrail security disclosure
- repository content remains on the customer machine
- support does not grant pilot, execution, deployment, or source-apply authority