Pre-release cancellation and refund policy
Monthly cancellation through the subscriber billing portal.
This policy documents the intended business-only Paid Alpha flow before checkout opens. It is not yet effective and cannot govern a purchase while subscription sales remain disabled.
Cancellation
- cancellation through the Stripe-hosted billing portal from the subscriber account
- cancellation normally takes effect at the end of the current paid billing period
- subscription access ends when Stripe reports the subscription inactive
- an older payment-status update cannot restore a cancelled subscription
- inactive subscriptions lose package and customer-console access
- payment details remain on Stripe-hosted surfaces
Refunds and billing corrections
Unused time is not planned to be refunded or prorated after a valid monthly charge. Duplicate charges, incorrect plan charges, failed delivery, or other billing errors may be corrected after verification. Mandatory rights that cannot lawfully be excluded remain unaffected.
Billing requests must be sent from the subscriber's account email and should include only the invoice or Checkout Session reference requested by support. Card details, recovery credentials, source code, and API keys must not be sent.